What are your business hours?
We operate Monday to Thursday from 9:00 A.M. MST to 6:00 P.M. MST.
Occasionally our customer support team may be able to attend to your request during Friday or over the weekend. With that being said, we require up to 3 business days to respond to respond to your initial email or ticket. Typically we reach out within the same day.
Ongoing support may take longer as we investigate the root cause of your service issue.
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I've purchased the Expedited Service. How long will the service take?
We will have the initial service delivery completed within 24-48 business hours after we acknowledge that we've received all of the documents that we need from you to complete our service to our standard. What this means is that if you do not provide ...
What happens if I don't show up to my first consultation?
Upon purchasing our services, you'll be provided with a link to a consultants Calendly account. From there, you can book an initial consultation to discuss your background, career goals, and your goals for this project with one of our consultants. ...
How does each service work? What is your process?
Upon purchasing one of our services you will receive a contract to sign. Please review the contract thoroughly as it allows Tech Career Expert and You (the client) to conduct business in a timely manner while providing you with a thorough ...
No-show and rescheduling policy
At Tech Career Expert we understand that events occur and accidents happen. We can't always be on-time for our appointments due to factors outside of our control. With that being said, we value punctuality and prioritize customer experience and ...
What happens if I forgot to respond to my introductory email?
Upon purchasing our services, you'll receive an introductory email from your consultant within 5 business days from your initial purchase date. If you forget to respond to this email, you will receive a follow-up email. If you do not respond to our ...