General
Refund Policy
We strive to provide our clients with a 5-star service and industry-leading support. Regardless, we understand that there may be times where a refund is necessary. Our refund policy is as follows: We offer a 100% refund if you purchase one of our ...
I've purchased the Expedited Service. How long will the service take?
We will have the initial service delivery completed within 24-48 business hours after we acknowledge that we've received all of the documents that we need from you to complete our service to our standard. What this means is that if you do not provide ...
I've filled out the feedback form. What happens after you provide feedback on my resume?
We offer one free resume feedback session per person. This can be completed by filling out our Free Resume Feedback Form here: https://forms.gle/2kUBdenQ42vX5AZf7 After we provide you detailed feedback via email it is up to you to complete the ...
What are your business hours?
We operate Monday to Thursday from 9:00 A.M. MST to 6:00 P.M. MST. Occasionally our customer support team may be able to attend to your request during Friday or over the weekend. With that being said, we require up to 3 business days to respond to ...
Am I guaranteed a job?
You are not guaranteed a job. Our consultants will work with you to satisfy the requirements of the services/package that you purchased in a timely fashion. If you choose to expedite your service or package, we will do our best to provide you with ...